Collaborating for
Sustainable Industry Synergy

Customer satisfaction is always a top priority. Through ongoing reviews, measurement and comprehensive analysis, we obtain feedback and comments from clients, in order to proactively manage their interests and expectations throughout the lifecycle of projects. With this commitment to providing excellent services, we have made progressive improvement and achieved impressive results during the reporting year.

To better understand and surpass the expectation of our clients, a Client Satisfaction Survey is conducted as one of our key performance assessment metrics on a regular basis. In 2020, a total of 13 surveys were conducted for projects that were under design, construction or newly completed. The results reflected our overall outstanding performance during the year.

As per the objective in improving climate resilience and fostering climate change mitigation stated by the Government, ArchSD has pioneered innovative projects which integrate elements of resilience and sustainability. We closely collaborate with our contractors and industry partners, aiming at implementing a wide array of green building initiatives and promoting sustainability across multiple industries.

To premise on the commitment to providing quality green and sustainable buildings, the adoption of the Building Environmental Assessment Method Plus (BEAM Plus) in new projects has illustrated ArchSD's strategic approach towards sustainability. This assessment scheme – widely recognised and adopted by industry peers in Hong Kong – examines the full lifecycle performance of buildings, from planning, design and construction to management, operation and maintenance. Upon fulfilling the assessment criteria, buildings are awarded merit in each performance category and an overall performance grade.

As of the end of 2020, we have earned BEAM and BEAM Plus certifications for 70 buildings, BEAM Plus Interior certifications for 3 offices and BEAM Plus Existing Building (Selective Scheme) for 3 buildings.

To maintain workplace safety, we required our contractors to strictly adhere to applicable site safety requirements while inducing industry best practices. Contractors are encouraged to access comprehensive guidance materials in our knowledge bank, including site safety checklists, briefing notes, safety audit results, and other relevant documents, alongside with the regular dissemination of information regarding Work Safety Alerts issued by Labour Department and other safety reminders.

To safeguard occupational health and safety of contractors, members of our Departmental Safety & Environmental Advisory Unit visit project locations to perform surprise inspections in relation to specific site safety issues that have been brought to our concerns and to ensure corrective actions are taken in a timely manner.

In 2020, we completed a total of 150 site inspections on selected site safety topics or issues and surprise site safety inspections for new work sites, including:

• Site cleanliness and mosquito control (24 nos. of inspection)
• Safe maneuvering of mobile plant (20 nos. of inspection)
• Electrical safety (47 nos. of inspection)
• Lifting safety (25 nos. of inspection)
• Surprise site safety inspection (34 nos. of inspection)

In addition, we arrange regular project progress meetings to keep track and review on contractors' environmental and safety performance. To rectify substandard performance, we conscientiously discuss with contractors for the formulation of action and improvement plans.

In ArchSD's projects, diversified practices have been initiated and applied on site operations by our contractors to monitor on-site sustainability performance and progressively outperform the industry for demonstration of best practices. Innovative and self-initiated practices were also introduced. The four major green and smart practices are described as follows:

In recognition of the outstanding performance of our contractors, subcontractors and site personnel, two formal commendation – Green Contractor Award and Considerate Contractors Site Award Scheme Award are offered annually, praising their excellent environmental performance in carrying out projects.

Our Green Contractor Award encourages green initiatives during construction, as well as compliments contractors’ continual efforts in achieving sustainability. In 2020, numerous green measures such as energy-saving, water conservation, waste reduction, emissions mitigation and environmental management were initiated during daily operations.

In 2020, one Gold, one Silver, two Bronze, one Special Award and one Term Contract Award were presented to the following contractors, which involved projects under construction during the year or maintenance projects with contract sums exceeding $30 million.

Co-organised by DEVB and the CIC, this award scheme is to encourage contractors, subcontractors, and all personnel on the construction site operate in a responsible and considerate manner at all times, with due consideration of environment and public health and safety.

ArchSD’s contractors received total 9 awards in both Considerate Contractors Site Award (CCSA) and Outstanding Environmental Management and Performance Award (OEMPA) categories, in the 27th Considerate Contractors Site Award Scheme Award, including: