Governing for sustainability
Maintaining Integrity and Professionalism
ArchSD places a high priority on the integrity of its staff and ethical behaviour in its operations and practices.
All members of staff in ArchSD are required to comply with the regulations of the Prevention of Bribery Ordinance. Any suspicion of bribery or corruption is immediately reported to the Departmental Secretary and the Independent Commission Against Corruption for further investigation. We are also obliged to comply with applicable legislation and other requirements, including but not limited to anti-corruption and anticompetitive activities.
No case of non-compliance was recorded during the reporting period.
To strengthen awareness of the importance of integrity, we held 10 workshops on Corruption Prevention & Capacity Building for ArchSD and contractors’ members of staff during the year, as well as one session on Integrity Management for New Recruits.
Employee Rights
We strictly comply with the Employment Ordinance. We respect the employment rights of our staff and enhance the capabilities and technical proficiency of our staff by:
- providing employee benefits
- offering on-going technical training opportunities
Safety
We consider the safety of our staff and industry partners to be of paramount importance. On our construction sites, we insist that all personnel adhere fully to or outperform the statutory safety requirements and DEVB guidelines. In the early stage of large-scale projects, Labour Relations Officers are appointed to resolve any safety-related disputes that may arise between contractors and workers.
We organise and participate in events that promote good safety management practices, including
- ArchSD’s Site Safety Model Worker Award Scheme
- Considerate Contractors Site Award Scheme co-organised by DEVB and CIC
Handling Complaints
Should a dispute arise within our own ranks, a grievance handling mechanism is in place to enable staff to raise any complaint in strict confidence to his or her Departmental Staff Complaints Officer. Similar procedures are in place for handling sexual harassment complaints according to the procedures established by the Hong Kong Civil Service Bureau.
Client Satisfaction
To optimise our performance and service quality, we conduct annual client satisfaction surveys. We also have a team dedicated to handling client feedback and opinions to drive continuous improvement.
During the reporting period, 100% of the completed projects achieved a “Satisfied” rating or above on overall performance.
